If you are not familiar with the TWiki collaboration tool, please visit [[Main/WelcomeGuest]] in the TWiki.Main web first.
**Note:** The TWiki.Know web is for demonstration purposes only. It hardly contains any data, its purpose is to show how TWiki can be used as a knowledge base for support (e.g. as a web based help desk application).
The TWiki.Know knowledge base has the following functions:
1. **Submit Data to the Knowledge Base:** Enter data that could be usefull for other support staff.
2. **Search the Knowledge Base:** Search for a solution of a problem a customer has.
3. **Email Notification:** Subscribe in [[WebNotify]] to get notified by email whenever the knowledge base gets updated.
**Submit Data to the Knowledge Base**
Please feel free to add any information you think can help the support staff solving problems. To contribute to the knowledge base, please create a new topic that contains a problem and solution (or workaround) pair.
To submit data to the Knowledge Base:
* Think of a good topic name. It is recommended to use a name that describes the problem, e.g. an error message. The topic name should comply to the [[Main/WikiNotation]]. An sample topic name for the error message _Incorrect DLL version W32PTH10.DLL_ would be [[IncorrectDllVersionW32PTH10DLL]].
* The easiest way to create a new topic is to type in a new topic name into the edit field at the top of each page, press Enter and then click on the **Create** link.
* Edit the new topic or copy & paste the text you already have.
* Select the appropriate items in the TWiki.Know Category section. See [[TWikiCategory]] for details. This allows detailed search in [[WebSearch]] later on.
* [Preview Changes] and [Save Changes] when you are done.
**Search the Knowledge Base**
Please use the [[WebSearch]] topic to search for a solution to a problem.
**Email Notification**
Subscribe in [[WebNotify]] to get notified by email when the knowledge base gets updated. Support staff should subscribe to be notified, this is a good way to hone trouble shooting skills by having a look at newly submitted problem / solution pairs.
-- [[Main/PeterThoeny]] - 18 Feb 1999
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