diff options
Diffstat (limited to 'Know')
| -rw-r--r-- | Know/ReadmeFirst.mdwn | 12 |
1 files changed, 5 insertions, 7 deletions
diff --git a/Know/ReadmeFirst.mdwn b/Know/ReadmeFirst.mdwn index 79da956a..5a64dede 100644 --- a/Know/ReadmeFirst.mdwn +++ b/Know/ReadmeFirst.mdwn @@ -1,8 +1,8 @@ -If you are not familiar with the TWiki collaboration tool, please visit [[Main/WelcomeGuest]] in the TWiki.Main web first. +If you are not familiar with the %WIKITOOLNAME% collaboration tool, please visit %TWIKIWEB%.WelcomeGuest in the %WIKITOOLNAME%.%TWIKIWEB% web first. -**Note:** The TWiki.Know web is for demonstration purposes only. It hardly contains any data, its purpose is to show how TWiki can be used as a knowledge base for support (e.g. as a web based help desk application). +**Note:** The %WIKITOOLNAME%.Know web is for demonstration purposes only. It hardly contains any data, its purpose is to show how %WIKITOOLNAME% can be used as a knowledge base for support (e.g. as a web based help desk application). -The TWiki.Know knowledge base has the following functions: +The %WIKITOOLNAME%.Know knowledge base has the following functions: 1. **Submit Data to the Knowledge Base:** Enter data that could be usefull for other support staff. 2. **Search the Knowledge Base:** Search for a solution of a problem a customer has. @@ -14,10 +14,10 @@ Please feel free to add any information you think can help the support staff sol To submit data to the Knowledge Base: -* Think of a good topic name. It is recommended to use a name that describes the problem, e.g. an error message. The topic name should comply to the [[Main/WikiNotation]]. An sample topic name for the error message _Incorrect DLL version W32PTH10.DLL_ would be [[IncorrectDllVersionW32PTH10DLL]]. +* Think of a good topic name. It is recommended to use a name that describes the problem, e.g. an error message. The topic name should comply to the %TWIKIWEB%.WikiNotation. An sample topic name for the error message _Incorrect DLL version W32PTH10.DLL_ would be [[IncorrectDllVersionW32PTH10DLL]]. * The easiest way to create a new topic is to type in a new topic name into the edit field at the top of each page, press Enter and then click on the **Create** link. * Edit the new topic or copy & paste the text you already have. -* Select the appropriate items in the TWiki.Know Category section. See [[TWikiCategory]] for details. This allows detailed search in [[WebSearch]] later on. +* Select the appropriate items in the %WIKITOOLNAME%.Know Category section. See [[TWikiCategory]] for details. This allows detailed search in [[WebSearch]] later on. * [Preview Changes] and [Save Changes] when you are done. **Search the Knowledge Base** @@ -28,8 +28,6 @@ Please use the [[WebSearch]] topic to search for a solution to a problem. Subscribe in [[WebNotify]] to get notified by email when the knowledge base gets updated. Support staff should subscribe to be notified, this is a good way to hone trouble shooting skills by having a look at newly submitted problem / solution pairs. --- [[Main/PeterThoeny]] - 18 Feb 1999 <br /> - #### [[TWikiCategory]] <table border="2" cellpadding="1" cellspacing="1"> |