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diff --git a/Know/ReadmeFirst.mdwn b/Know/ReadmeFirst.mdwn deleted file mode 100644 index 8f0e6083..00000000 --- a/Know/ReadmeFirst.mdwn +++ /dev/null @@ -1,29 +0,0 @@ -If you are not familiar with the %WIKITOOLNAME% collaboration tool, please visit %TWIKIWEB%.WelcomeGuest in the %WIKITOOLNAME%.%TWIKIWEB% web first. - -**Note:** The %WIKITOOLNAME%.Know web is for demonstration purposes only. It hardly contains any data, its purpose is to show how %WIKITOOLNAME% can be used as a knowledge base for support (e.g. as a web based help desk application). - -The %WIKITOOLNAME%.Know knowledge base has the following functions: - -1. **Submit Data to the Knowledge Base:** Enter data that could be usefull for other support staff. -2. **Search the Knowledge Base:** Search for a solution of a problem a customer has. -3. **Email Notification:** Subscribe in %NOTIFYTOPIC% to get notified by email whenever the knowledge base gets updated. - -**Submit Data to the Knowledge Base** - -Please feel free to add any information you think can help the support staff solving problems. To contribute to the knowledge base, please create a new topic that contains a problem and solution (or workaround) pair. - -To submit data to the Knowledge Base: - -* Think of a good topic name. It is recommended to use a name that describes the problem, e.g. an error message. The topic name should comply to the %TWIKIWEB%.WikiNotation. An sample topic name for the error message _Incorrect DLL version W32PTH10.DLL_ would be [[IncorrectDllVersionW32PTH10DLL]]. -* The easiest way to create a new topic is to type in a new topic name into the edit field at the top of each page, press Enter and then click on the **Create** link at the bottom of the page. -* Edit the new topic or copy & paste the text you already have. -* Select the appropriate items in the %WIKITOOLNAME%.Know form. See [[WebForm]] for details. This allows detailed search in [[WebSearch]] later on. -* [Preview Changes] and [Save Changes] when you are done. - -**Search the Knowledge Base** - -Please use the [[WebSearch]] topic to search for a solution to a problem. - -**Email Notification** - -Subscribe in %NOTIFYTOPIC% to get notified by email when the knowledge base gets updated. Support staff should subscribe to be notified, this is a good way to hone trouble shooting skills by having a look at newly submitted problem / solution pairs. |