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diff --git a/Know/ReadmeFirst.mdwn b/Know/ReadmeFirst.mdwn new file mode 100644 index 00000000..79da956a --- /dev/null +++ b/Know/ReadmeFirst.mdwn @@ -0,0 +1,51 @@ +If you are not familiar with the TWiki collaboration tool, please visit [[Main/WelcomeGuest]] in the TWiki.Main web first. + +**Note:** The TWiki.Know web is for demonstration purposes only. It hardly contains any data, its purpose is to show how TWiki can be used as a knowledge base for support (e.g. as a web based help desk application). + +The TWiki.Know knowledge base has the following functions: + +1. **Submit Data to the Knowledge Base:** Enter data that could be usefull for other support staff. +2. **Search the Knowledge Base:** Search for a solution of a problem a customer has. +3. **Email Notification:** Subscribe in [[WebNotify]] to get notified by email whenever the knowledge base gets updated. + +**Submit Data to the Knowledge Base** + +Please feel free to add any information you think can help the support staff solving problems. To contribute to the knowledge base, please create a new topic that contains a problem and solution (or workaround) pair. + +To submit data to the Knowledge Base: + +* Think of a good topic name. It is recommended to use a name that describes the problem, e.g. an error message. The topic name should comply to the [[Main/WikiNotation]]. An sample topic name for the error message _Incorrect DLL version W32PTH10.DLL_ would be [[IncorrectDllVersionW32PTH10DLL]]. +* The easiest way to create a new topic is to type in a new topic name into the edit field at the top of each page, press Enter and then click on the **Create** link. +* Edit the new topic or copy & paste the text you already have. +* Select the appropriate items in the TWiki.Know Category section. See [[TWikiCategory]] for details. This allows detailed search in [[WebSearch]] later on. +* [Preview Changes] and [Save Changes] when you are done. + +**Search the Knowledge Base** + +Please use the [[WebSearch]] topic to search for a solution to a problem. + +**Email Notification** + +Subscribe in [[WebNotify]] to get notified by email when the knowledge base gets updated. Support staff should subscribe to be notified, this is a good way to hone trouble shooting skills by having a look at newly submitted problem / solution pairs. + +-- [[Main/PeterThoeny]] - 18 Feb 1999 <br /> + +#### [[TWikiCategory]] + +<table border="2" cellpadding="1" cellspacing="1"> + <tr> + <td align="right" valign="top"><span style="background:"><font color="">Topic Classification</font></span><a href="http://LOCATION/TopicClassification">?</a>: <br /> + </td> + <td><span style="background:"><font color="">No Disclosure</font></span><a href="http://LOCATION/NoDisclosure">?</a></td> + </tr> + <tr> + <td align="right" valign="top"><span style="background:"><font color="">Operating System</font></span><a href="http://LOCATION/OperatingSystem">?</a>: <br /> + </td> + <td> </td> + </tr> + <tr> + <td align="right" valign="top"><span style="background:"><font color="">Os Version</font></span><a href="http://LOCATION/OsVersion">?</a>: <br /> + </td> + <td> </td> + </tr> +</table> |