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diff --git a/Main/TravisBarkerNotesDslVsDialup.mdwn b/Main/TravisBarkerNotesDslVsDialup.mdwn index da2a0ff0..d87225c4 100644 --- a/Main/TravisBarkerNotesDslVsDialup.mdwn +++ b/Main/TravisBarkerNotesDslVsDialup.mdwn @@ -1 +1,453 @@ -closed for testing +%TOC% + +Note to Hurd devs: this is a temporary topic i created in order to take some (off topic)notes just until i can get my own server back up and running. thanks. --TB + +---- + +# <a name="_DSL_vs_Dialup_"> **DSL vs Dialup** </a> + +## <a name="Digital_Subscriber_Line_DSL"> </a> Digital Subscriber Line - DSL + +* Faster +* More Expensive +* Always On +* Can use phone line while online +* Different Equipment + +**THEY BOTH USE PHONE LINE** + +* 2 types of dsl + * ADSL ASYNCRONOUS OR ASYMETRIC (example: 1.5 TO 9MB DOWN 16-640 KB UP) + * SDSL SYNCRONOUS OR SYMETRIC (example: 3MB DOWN 3MB UP) + +What equipment is needed + +* DSL / Cable Modem +* Ethernet adapter +* Category 5 cable (ethernet cable) +* RT-45 +* USB universal Serial Buss + * (can be used but _do not_ reccomend) + +## <a name="IP_Addressing"> IP Addressing </a> + +* 0.0.0.0 => 255.255.255.255 +* 4,228,250,625 + +### <a name="Private_IP_Address_Ranges"> Private IP Address Ranges </a> + +* X=0-255 +* 192.168.x.x - used w/ Routers& Configurable Modems + * This range is the most typical private range used. +* 10.x.x.x - Used w/ routers or configurable Modems. +* 172.16.x.x - Used w/ routers. (this is a typical range used by businesses) + +### <a name="Non_Routable_Range"> Non-Routable Range </a> + +* 169.254.x.x - Non Routable IP Range telling you something is broken Created by Microsoft for troubleshooting purposes +* 127.x.x.x - Range reserved for local host (norton's, microsoft, etc.) + +## <a name="Acronyms"> Acronyms </a> + +* IANA - internet Assigned Numbers Authority + * Distribute IP Address to backbone Co. ie AT&T, Bell Co. + +### <a name="Public_IP_Addressing"> Public IP Addressing </a> + +* How to become an ISP + +1) Contact SBC to obtain IP Addresses: + +* 300 members + * 66.137.124.1 - 66.137.124.101 + +2) Distribut IP Addresses Gateway Address = IP Addresses of the DHCP Server (endpoint) + +DHCP - Dynamic host control protocol + +---- + +1) contact SBC to obtain more ip addresses + +* 500 Members + * 68.124.138.1 - 68.124.138.151 + +2) Distribute IP addresses + +Static - Specified IP address that never changes + +## <a name="Authentication_Processes"> Authentication Processes </a> + +**MAC Addressing** \*MAC address- Physical address of any device that can carry an internet connection + +* it authenticates through the modem or next piece of connecting equipment's MAC Address + +PPOE - Point to point protocol (over the ethernet) -requires a customer to logon w/user/password before reciving an ip address the only os w/ppoe built in XP&MACX they install pppoe software or get a router or configurable modem. + +Trouble shooting DSL / Cable + +## <a name="1st_Step_of_Trouble_shooting_POW"> </a> 1st Step of Trouble shooting - POWERCYCLING + +### <a name="take_down_order"> take down order </a> + +* unplug modem from power supply +* unplug any connecting equipment from Power Supply (router, Switch, etc) +* SHUTDOWN (not restart) the pc + +### <a name="bringing_up_order"> bringing up order </a> + +* plugin the modem into power supply +* plug the connecting equipment into the power suply +* restart the PC + +## <a name="2nd_Step_of_Trouble_Shooting_Lig"> 2nd Step of Trouble Shooting -Light Status of </a> + + Modem + +* Power + * on = good + * off = bad + +1. verify it is plugged in + +2. check for power at the source (switch?) + +* dsl/link/sync + * on = good + * off = bad + +1. check connection between wall and modem phone line dsl + co-AX cable) + +2. verify it worked previously nothing changed, (moved, jacks, storm) + +3. verify all connecting information (PPPOE, MAC address, static) + +* Enet/USB/PC/Sync/Link +* on = good +* off = bad + +1.check connection between modem and pc ethernet usb + +2. switch cable ends crossover vs straight through + +3. check the ethernet adapter + +* Act/Activity/Data/(10/100) - TX/RX + +* * on or flashing = good + * off = bad + +1. This light has no bearing in your troubleshooting + +* Test/Alarm/Standby + * off = good + * on = bad + +1. This light must be off in orter to troubleshoot. + +Where to find IP information - IP configuration LC start => LC run => tye commands or cmd => LC OK button => type "winipcfg" => press enter => chose NIC in dropdown + +1.) Adapter Address = MAC address + +2.) IP address - NIC + +3.) Gateway Address - DHCP Server + +* If there is **NO** NIC in the dropdown box + * verify cust has startup disk or cab files (win\*.cab) + * Rip and reinstall TCP/IP +* If it says Media Disconnectd or IP = 0.0.0.0 + * Not connected + * verify lights on modem + * verify wiring + +\* if they are reciving an IP address of 169.254.x.x + +* they are set to DHCP, but not contacting DHCP Server + + - Its broken and try to release /renew ip address + +## <a name="what_will_happen_next"> what will happen next </a> + +1. will recieve IP Address + +2."Unable to contact DHCP Server" Error + +* try to release and renew again + +3. "DHCP Server unavailable revewing IP address" - Error + +* try to release and renew again + +4. "No adapter in a state permissable to perform operation" Error + +* configured to static +* check settings + +5. "unable to perform operation" or " operation was attempted on something that is not a socket" Error \* winsock Error + +* * email winsock fix + * Send to shop + +## <a name="if_you_are_unable_to_recieve_an_"> if you are unable to recieve an IP address </a> + +* verify wiring +* verify account +* verify settings + +## <a name="where_to_go_and_check_settings"> where to go and check settings </a> + +* DLC My Comp > DLC Control Panel > DLC Network >highlight TCP/IP => Ethernet Adapter - - LC Properties button +* IP addresses tab => Static - Specify an IP address Dynamic Obtain Automatic +* Gateway tab => Static - 1 gateway address entered Dynamic None entered +* DNS Tab - ISP Specific + +PING packet internet Groper + +Sonar for the internet + +3 ways to tell if you are connected to the internet + +1. ping outside address + +1. thpe winipcfg => press enter => choose NIC in drop down box obtain ip address and gateway address (put in tracker notes) + +1. type ping ipaddress press enter ie: ping 192.168.1.100 ethernet adapter + +* good response = 4 sent +* Bad response - 4 sent 0-3 recieved / 1-4 lost + 1. Check for a firewall => disable it and run ping again + 2. rip and reinstall TCP/IP => Run ping again + 3. check the ethernet adapter + +1. type ping gatewayaddress => press enter (ie ping 192.168.1.1) DHCP Server Bad Response + 1. 1. ) check for a firewall => disable => run ping again + 2. ) Rip and reinstall TCP/IP => run ping again + 3. ) make sure network allows ping (shawneeling and madison) + 4. ) verify all connectings information (pppoe, <MAC address,, Static) + 5. ) Broken - Sent ticket to network +2. type ping www.yahoo.com => press enter good response = connected + +1. type ping yahoo's ip press enter (ie ping 216.109.118.76) + * if you get a bad response on the domain name and good response on IP check DNS + * after entering DNS if you still cant pull the site by domain or IP => winsock error - email or shop + +## <a name="Checking_the_NIC_Network_Interfa"> </a> Checking the NIC - Network Interface Controller + +DLC My Comp => DLC Control Panel => DLC System => LC Device Manager Tab => LC (+) next to network adapters + +If there is Red X + +* Means the device has been disabled RC the device LC Enable. + + If there is Yellow! + +* Means the PC recognizes the device but does not know how to use it +* Uninstall/Reinstall NIC - RC the device => LC Uninstall => LC OK => Reboot PC => Follow hardware wizard +* to uninstall they must have drivers disk or it must be original to PC + +if there is yellow or no network adapters (check other devices for PCI Adapter) + +* means PC has no idea what device is or how to use it +* uninstall reinstall NIC +* Same as Above + +## <a name="ISPs"> </a> ISPs + +<table border="1" cellpadding="1" cellspacing="0"> + <tr> + <td> ISP </td> + <td> requires </td> + </tr> + <tr> + <td> shawneelink </td> + <td> static </td> + </tr> + <tr> + <td> farmsrstell </td> + <td> static </td> + </tr> + <tr> + <td> rallstech </td> + <td> static </td> + </tr> + <tr> + <td> grandriver </td> + <td> static </td> + </tr> + <tr> + <td> horry county dsl </td> + <td> pppoe </td> + </tr> + <tr> + <td> hargray dsl </td> + <td> pppoe </td> + </tr> + <tr> + <td> conporium dsl </td> + <td> pppoe </td> + </tr> + <tr> + <td> green online </td> + <td> MAC address of modem </td> + </tr> + <tr> + <td> horry county cable </td> + <td> MAC address of the next connecting device after the modem </td> + </tr> +</table> + +# <a name="XP"> XP </a> + +* home + * 98 + * ME +* business + * NT + * 2000 + +different ways to get to Control Panel + +* Windows XP View + * Left Click Start => Left Click C.P. +* Classic View + * Left Click Start => Settings => Left Click Control Panel => Double Left Click My computer => Double Left click Control Panel + +(you want to troubleshoot from the classic view of the Classic View of the Control Panel (not category) + +## <a name="How_to_make_a_new_dial_up_connec"> How to make a new dial-up connection </a> + + 1. Left Click Start => Left click Control Panel => Double Left Click Network connections => Double Left Click Create a new connection => follow the wizzard + +2. Right Click Internet Explorer => Left Click Properties => Left Click Connection Tab => Left Click Setup Button => follow wizzard + +check the properties of a connection 1. left click start => left click control panel => Double left click network connections => Right clikc connection name => left click properties + +2. Right click IE => left click properties => left click connection tab => highlight connection in box => Left click settings button => left click properties Button + +* option tab => lower redial attempts to 0-1 attempts +* networking tab => what used to be the network section of teh Control Panel +* Advanced Tab => internet connection firewall. + +## <a name="How_to_check_modem_properties"> How to check modem properties </a> + + dlc my comp dlc cp dlc modem options lc modems tab lc properties button check tabs + +* run diagnostics lc diagnostics tab lc query modem button +* enter init string lc advanced tab +* lower port speed lc modems tab +* lower FIFO buffers lc advanced tab lc poet settings button + +## <a name="how_to_configure_LAC"> </a> how to configure LAC + +* DLC my comp dlc cp dlc network connections rc the lac lc properties dlc tcp/ip configure settings + +## <a name="making_a_pppoe_connection"> making a pppoe connection </a> + +* lc start lc cp dlc network connections dlc create a new connections follow wizard for a "broadband connections that requires a username and password" + +running an IP configuration lc start lc run type command or cmd lc ok type ipconfig press enter + +* to find MAC Address - "ipconfg /all" +* to release - "ipconfig /release" +* to renew - ipconfig /renew + +## <a name="reset_TCP_IP"> </a> reset TCP/IP + + \*lc start lc run type command or cmd lc ok type "netsh int ip reset c:\\reset c:\\resetlog.txt" press enter type exit press enter + +## <a name="checking_the_NIC"> </a> checking the NIC + +* lc start lc cp dlc system lc hardware tab lc device manager button lc (+) next to network adapters + * still looking for the X symbox the ? symbol, and the ! symbol. + +## <a name="System_Restore_ME_amp_XP_"> System Restore (ME & XP) </a> + +* LC Start programs accessories system tools lc system restore + * create a restore point always create before uninstalling restore to an earlier time - as a last resort , no further back than 15 days + +# <a name="windows_2000"> windows 2000 </a> + +exactly like XP with the following exceptions + +* no system restore +* no built in firewal +* no built in pppoe +* must rip & reinstall TCP/IP (Must have disk) + +## <a name="to_check_network_properties"> to check network properties </a> + +\*DLC my comp dlc cp dlc network and dial up connection s RC connection lc properties lc networking TAB + +# <a name="Windows_NT"> Windows NT </a> + +## <a name="to_check_propeties_of_a_connecti"> to check propeties of a connection </a> + + \*( dlc my comp dlc dial up networking lc more butoon lc endit entry and modem properties + +# <a name="macintosh_apple_"> macintosh (apple) </a> + +* **do not support version 8 or older** + +## <a name="how_to_determin_version"> how to determin version </a> + +* click apple click about this computer/mac + +## <a name="how_to_get_to_remote_access"> how to get to remote access </a> + +* click apple click control panels click remote access + +## <a name="how_to_configure_for_DSL_OS_9_an"> </a> how to configure for DSL / OS 9 and 8 + +* click apple click control panels click tcp/ip set connect via to built in ethernet configure settings manually=> static using DHCP - Dynamic + +## <a name="to_get_to_the_internet_setupassi"> to get to the internet setupassistant </a> + +* double click hard drive find and double click assistants folder double click internet setup assistant + follwo assistant + +## <a name="how_to_use_free_ppp_to_check_use"> how to use free ppp to check username and password </a> + +* click apple click control panels click free ppp setup click > to expand screen click accounts tab click edit button check username and password + +# <a name="MAC_X"> </a> MAC X + +## <a name="how_to_make_dial_up_connection"> how to make dial up connection </a> + +* click apple click system preferences double click network click configure and choose internal modem check settings +* TCP/IP set to PPP +* PPP check username / password +* proxies check for proxies +* modem no inits change the drivers + +## <a name="how_to_configure_DSL_connection"> </a> how to configure DSL connection + +* click apple click system preferences double click network click ()show) configure and choose build in ethernet check settings + * TCP/IP => static manually dynamic - using DHCP + * [[PPPoE]] => configure PPPE check User/Pass + * Proxies => check for Proxy Servers + +## <a name="Interaction_Client"> Interaction Client </a> + +1. what is the client +2. what are teh three states a tech 1st) can be in ? +3. what are Queues? +4. how do you transfer calls to second level? +5. how do you transfer a call to another tech? +6. how do you log out? + +# <a name="Basic_Linksys_Router_Setup"> Basic Linksys Router Setup </a> + +computers (192,168.1.x => lan (router) / NAT / WAN => modem => wall jack + +* NAT = Network Address Translator +* WAN = Wide Area Net +* LAN = local Area Network +* LAN IP = Gateway for each PC + +How do you access a routers interface, like to enter a static IP address? + +1. run an IP configuration and obtain the GW address (should be 192.168.x.x or 10.x.x.x ) +2. open your web browser and enter the GW address into the address bar and click "go" +3. at the username / password pop up, you enter the default login => LC OK button + +-- [[Main/TravisBarker]] - 04 Oct 2005 |