summaryrefslogtreecommitdiff
path: root/Know/ReadmeFirst.mdwn
diff options
context:
space:
mode:
authorPeter Thoeny <web-hurd@gnu.org>2000-08-19 01:23:04 +0000
committerPeter Thoeny <web-hurd@gnu.org>2000-08-19 01:23:04 +0000
commit8dca4ad2efcacd7aa7e58dd5834a12118016a34f (patch)
tree76266769604adb99f92418292fb071343d9cb976 /Know/ReadmeFirst.mdwn
parent54aaa607c2a2667f62db808fde127af07d3d071f (diff)
none
Diffstat (limited to 'Know/ReadmeFirst.mdwn')
-rw-r--r--Know/ReadmeFirst.mdwn12
1 files changed, 5 insertions, 7 deletions
diff --git a/Know/ReadmeFirst.mdwn b/Know/ReadmeFirst.mdwn
index 79da956a..5a64dede 100644
--- a/Know/ReadmeFirst.mdwn
+++ b/Know/ReadmeFirst.mdwn
@@ -1,8 +1,8 @@
-If you are not familiar with the TWiki collaboration tool, please visit [[Main/WelcomeGuest]] in the TWiki.Main web first.
+If you are not familiar with the %WIKITOOLNAME% collaboration tool, please visit %TWIKIWEB%.WelcomeGuest in the %WIKITOOLNAME%.%TWIKIWEB% web first.
-**Note:** The TWiki.Know web is for demonstration purposes only. It hardly contains any data, its purpose is to show how TWiki can be used as a knowledge base for support (e.g. as a web based help desk application).
+**Note:** The %WIKITOOLNAME%.Know web is for demonstration purposes only. It hardly contains any data, its purpose is to show how %WIKITOOLNAME% can be used as a knowledge base for support (e.g. as a web based help desk application).
-The TWiki.Know knowledge base has the following functions:
+The %WIKITOOLNAME%.Know knowledge base has the following functions:
1. **Submit Data to the Knowledge Base:** Enter data that could be usefull for other support staff.
2. **Search the Knowledge Base:** Search for a solution of a problem a customer has.
@@ -14,10 +14,10 @@ Please feel free to add any information you think can help the support staff sol
To submit data to the Knowledge Base:
-* Think of a good topic name. It is recommended to use a name that describes the problem, e.g. an error message. The topic name should comply to the [[Main/WikiNotation]]. An sample topic name for the error message _Incorrect DLL version W32PTH10.DLL_ would be [[IncorrectDllVersionW32PTH10DLL]].
+* Think of a good topic name. It is recommended to use a name that describes the problem, e.g. an error message. The topic name should comply to the %TWIKIWEB%.WikiNotation. An sample topic name for the error message _Incorrect DLL version W32PTH10.DLL_ would be [[IncorrectDllVersionW32PTH10DLL]].
* The easiest way to create a new topic is to type in a new topic name into the edit field at the top of each page, press Enter and then click on the **Create** link.
* Edit the new topic or copy &amp; paste the text you already have.
-* Select the appropriate items in the TWiki.Know Category section. See [[TWikiCategory]] for details. This allows detailed search in [[WebSearch]] later on.
+* Select the appropriate items in the %WIKITOOLNAME%.Know Category section. See [[TWikiCategory]] for details. This allows detailed search in [[WebSearch]] later on.
* [Preview Changes] and [Save Changes] when you are done.
**Search the Knowledge Base**
@@ -28,8 +28,6 @@ Please use the [[WebSearch]] topic to search for a solution to a problem.
Subscribe in [[WebNotify]] to get notified by email when the knowledge base gets updated. Support staff should subscribe to be notified, this is a good way to hone trouble shooting skills by having a look at newly submitted problem / solution pairs.
--- [[Main/PeterThoeny]] - 18 Feb 1999 <br />
-
#### [[TWikiCategory]]
<table border="2" cellpadding="1" cellspacing="1">